We are really sorry. Although our teams have been working around the clock to try to fix the problem with your water supplies, we haven’t yet been able to do so. From 6 am Sunday morning there will be alternative water supplies at the following locations:
- The Village Square – Bradworthy
- North Close Green – Kilkhampton
- The Square Parking (War Memorial) Kilkhampton
- Allhalllows Church, Woolfardisworthy
- The Square (War Memorial) Hartland
However, supplies should now be back to normal now that SWW have discovered the reason for the burst.
Meanwhile, sound advice:
- If you don’t have any water check with neighbours. If they still have water, your pipes may be frozen
- Check pipes for signs of a split – a leak or burst will not occur until the water has thawed
- Turn off the supply using the internal stop tap
- If the central heating and any other water heating appliances are already on, keep on. However, if they are currently turned off do not be tempted to switch them on to thaw frozen pipes as this could cause damage.
- Drain the cold water system only by flushing the toilet and opening cold taps over sinks and baths
- If you don’t find any damage, turn on all the taps and thaw the frozen pipe using a warm towel or hot water bottle wrapped in a towel
- When the pipes have thawed and you’re sure no damage or leak has occurred, turn off the taps and slowly switch the supply back using the internal stop tap
- Check the pipes again now that they are under pressure and check again for signs of damage or a leak before switching on water heating appliances
- If you discover a leak or burst pipe, call a reputable plumber immediately. South West Water supports approved contractor schemes and a list of approved contractors can be found on the WaterSafe website www.watersafe.org.uk or by calling 0333 207 9030.
- If you need to report a burst main or leaking pipe outside your home, please call South West Water on 0344 346 2020. If you have leaking water or frozen and burst pipes inside your property please call a local plumber.
Hope you all have water this morning. The sky is doing its best to help!