Updated info for tourism/hospitality businesses

From Visit England:

  • All guest accommodation can open for leisure stays. This includes hotels, hostels, B&Bs and other types of accommodation that rely on sharing facilities (including kitchens, sleeping areas, bathrooms and indoor communal areas such as lounges, sitting areas, and any lifts, staircases or internal corridors used to access the accommodation).
  • Overnight stays in guest accommodation are restricted to groups of up to 6 people or 2 households/bubbles. People should stay socially distanced from anyone they do not live with or share a bubble with.
  • All guest accommodation can open permitted businesses and services on-site for access by guests and by the general public, including where the entrance is within the guest accommodation. This includes indoor and outdoor sport facilities (such as swimming pools and gyms), spas and personal care facilities (such as hair, beauty, and massage services), and retail facilities. Saunas and steam rooms can reopen.
  • Food and/or drink (including alcohol) can be provided through room service. Communal spaces such as lounges or lobbies may remain open to guests but no food or drink should be served in these spaces, people should not be encouraged to gather and social distancing should be observed.
  • Indoor entertainment is permitted. This includes venues such as theatres, cinemas and concert halls, and performance/screening areas within the premises of another venue such as a pub, hotel or holiday park.
  • For existing bookings, if guests are not able to take a planned holiday due to coronavirus restrictions, accommodation providers should give guests a chance to cancel their bookings. If a booking is cancelled, either by the guest or the provider, accommodation providers are encouraged to offer alternative dates if this can be agreed with the customer. If this cannot be arranged, businesses are expected to provide a refund depending on the terms of the booking contract.

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