Police ask you to seek non-emergency help online during G7

From Devon & Cornwall Police:

With additional numbers of people visiting Cornwall during the G7 Summit period, Devon & Cornwall Police are naturally expecting additional demand on our 101 non-emergency number over the next few days.

To help us answer your queries as quickly as we can, we would ask people to make use of our online channels for non-urgent help or advice.

Every online contact received about a policing issue will be answered by a member of our team, so whichever way people choose to contact the police, #ItsPersonal.

Anyone wishing to contact the police with a non-emergency query or report can easily access the online methods– Webchat, Report Online and Email 101.

WebChat – dc.police.uk/webchat WebChat allows you to talk online directly with our contact centres – just the same as calling us.  WebChat is available 24 hours a day, 7 days a week and can be used to ask questions, report non-urgent crime, and receive updates on existing crime.

Report Crime Online – dc.police.uk/reportcrime Report Crime Online is an easy way to report information to us or report an incident or crime.  Simply record all the details on the online form then submit it via our website.  Our contact centre staff will receive the form, record the crime, and provide you with a crime reference number.

Email 101 –  101@dc.police.uk Email 101 to ask us a question, tell us something or report non-urgent crime.  Our email service is monitored daily, and our contact centre staff will respond as soon as possible.

By using the online contact methods where possible it allows the phone lines to be kept free for those who might not have access to the internet when they need to contact us.

If you do still need to call the 101 non-emergency number, our contact centre staff are available to answer your calls day or night.  We would recommend before calling that you visit our website to check the current waiting times – dc.police.uk/contact   

During the G7 summit, our police enquiry offices in Camborne and Bodmin will also be opening longer hours and across the weekend to help with enquiries. To find out times and locations of our Police Enquiry Offices visit dc.police.uk/ police-enquiry-office.

Devon & Cornwall Police also have the non-emergency directory – AskNED –dc.police.uk/AskNED which helps answer the most-commonly asked questions.  The online service is simple, easy to use and provides you with the information you need.  AskNED can be used to ask questions, check who to contact and find out who can help.

In an emergency, when life is threatened, people are injured, offenders are nearby or immediate action is required, always dial 999.

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