For anyone who has ever caught a train in Cornwall or Devon ‘up country’ using Cross Country then you will know what I mean when I say the trains often seem tired, WiFi has only just arrived, and they creak along at a pretty slow rate, compared to, say, London services (by other rail providers).
Now the Department for Transport has negotiated a further direct award for the Cross Country rail franchise.
The new agreement means Arriva CrossCountry, which has run the service since 2007, will continue to operate the franchise for three more years until October 2023.
Let’s hope service quality improves. Trains need to be better, faster and more customer focused to attract people back to them; they are expensive for the level of service received.